Upskilling program for an end-to-end transformation

In response to rapidly changing customer behaviors and fierce competition, the postal services sector is undergoing significant transformation. To stay competitive and maintain its position as a key player in the digital commerce market, the client initiated an ambitious customer-centric transformation. This included launching a pilot Tribe, selecting the right profiles, onboarding the Tribe Lead, and defining an initial quarterly business review (PI Planning). Additionally, Wemanity coached the newly formed teams and developed an upskilling program to support the entire Digital Factory in scaling agility.

• Step 1: Co-Creation
  • Organized co-creation sessions by persona with HR sponsors, the CDO, and internal agile coaches.
  • Deliverable: A tailored learning path for each persona (e.g., Leadership, Value Stream Owners, RTE, Epic Owners).
• Step 2: Design
  • Created educational materials, including inspirational videos, practical case studies, and quizzes.
  • Deliverable: Integration of training materials into the client’s LMS.
• Step 3: Pilot
  • Tested a persona-specific learning path with a pilot group, collected feedback, and made adjustments.
  • Trainings Delivered: Customer Centricity, Servant Leadership, Team Dynamics, Scrum Master & Product Owner Essentials, Prioritization Techniques, PO & SM Interaction, Product Vision and Backlog Management.
• Step 4: Deployment & Measurement
  • Progressive deployment throughout the year based on identified needs.
  • Deliverables: Results from retrospectives and quizzes.